物流政策

Last Update: July 24, 2025

Promotions & On-Sale Items

Limited-Time Promotion Terms & Conditions

1. Promotion Period:
Promotional offers are available for a limited time only. IXE Anodyne reserves the right to modify or end any promotion at any time without prior notice.

2. Eligibility:
Promotions may be targeted to specific groups (e.g., new customers, email subscribers, returning buyers) and apply only to online purchases via www.ixeanodyne.com.

3. Discount Details:
Offers may include discounts, free shipping, free gifts, or other benefits, applicable storewide or limited to specific products. All promotional details will be clearly communicated.

4. Redemption:
Some promotions are applied automatically at checkout, while others require a promo code. Instructions will be specified per campaign.

5. Usage Limits:
Limits may apply per customer, per order, or per product. Any such limitations will be noted in the promotion details.

6. Exclusions:
Certain items may be excluded from promotions. IXE Anodyne reserves the right to determine which products are eligible.

7. Non-Transferable:
Promotions cannot be exchanged, transferred, or redeemed for cash or store credit. They are valid only for purchases through our website.

8. Stock Availability:
Promotions are subject to product availability. If stock runs out before the offer ends, IXE Anodyne may cancel the promotion without obligation.

9. Changes & Termination:
IXE Anodyne may update, modify, or terminate a promotion at its sole discretion and without prior notice.

10. Fraud Prevention:
Fraudulent or abusive behavior will void the promotion and may result in order cancellation.

Shipping Policy

Order Processing & Shipping Time
Orders for in-stock items are typically processed within 1–3 business days. Shipping times may vary depending on destination and courier service selected at checkout. All orders are shipped from our distribution center in Canada.

Shipping Methods & Rates
We offer flat-rate shipping across Canada for small to medium-sized orders. Shipping rates are automatically calculated at checkout. Expedited delivery options (e.g., 1-day or 2-day shipping) are available at an additional cost.

International Shipping
Currently, we only ship within Canada. For international inquiries, please contact our customer service.

Free Shipping Offers
From time to time, we may offer free shipping promotions. These will be clearly stated on the website and may be subject to minimum purchase amounts or specific product eligibility.

In-Store Pickup
Currently, we do not offer in-store pickup. All purchases are fulfilled via shipping.

Item Availability
Product availability is updated regularly, but occasionally an item shown as in-stock may be unavailable. If this happens, we’ll contact you with an updated shipping date or offer an alternative solution.

Shipping Issues

Shipping Errors & Damaged Goods
Please inspect your package upon delivery. Report any incorrect, missing, or damaged items within 24 hours of receiving your order by contacting us at [salest@ixeanodyne.com]. We will resolve any confirmed shipping error at no additional cost to you.

Damaged or Lost Parcels
If your package arrives damaged or is lost in transit, notify us immediately. The shipping carrier is responsible once the package leaves our facility, but we will assist you in filing a claim and ensuring you receive your order.

Customer Order Errors
If you ordered the wrong item, contact us within 7 days. Return shipping costs will be the responsibility of the customer. A Return Authorization Number (RMA#) must be issued before any return is accepted. A 30% restocking fee may apply, and products must be returned in original condition and packaging.